Privacy Policy
Auntybnb Privacy Policy
Effective 23 July 2025
Auntybnb (“we”, “our”, “us”) respects your privacy and handles personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have.
1.
What information we collect
We collect information needed to deliver our services and run our business, including:
Contact details – name, phone number, email, postal address.
Property details – address, access instructions, photos, calendar links, and custom host notes.
Service data – housekeeping schedules, guest messages, maintenance logs, add‑on selections.
Payment information – cardholder name, card token, billing address (handled by our secure payment provider; we never store full card numbers).
Communications – emails, chat transcripts, phone recordings, and feedback.
Usage data – website cookies, log files, device identifiers, and analytics events.
Marketing preferences – opt‑ins and opt‑outs for email or SMS updates.
2.
How we collect information
Directly from you when you complete onboarding forms, request a quote, email us, or chat with our team.
Automatically via cookies and similar technologies when you visit our website or use our digital tools.
From third parties such as booking platforms or payment processors when you authorise those connections.
3.
Why we collect and use information
We only use personal information for purposes that a reasonable person would expect, including:
Providing services – housekeeping, guest messaging, maintenance coordination, and add‑ons.
Processing payments and sending invoices.
Communicating with hosts and guests about bookings, issues, and updates.
Improving our services through analytics and product development.
Marketing – sending offers or news you may find useful (you can opt out anytime).
Security and fraud prevention.
Legal compliance and dispute resolution.
4.
Disclosure of information
We only share information when necessary to deliver our services, comply with the law, or protect our rights. Typical recipients include:
Team members and vetted contractors (e.g. cleaners, guest‑support agents, maintenance trades).
Secure third‑party providers for payment processing, web hosting, scheduling, analytics, and customer support.
Professional advisers (lawyers, accountants, insurers) bound by confidentiality.
Government agencies or regulators when legally required.
Some providers may store or process data overseas. We take reasonable steps to ensure comparable privacy safeguards are in place.
5.
Data Security
We use administrative, technical, and physical safeguards to protect information, including:
Encryption in transit and at rest.
Role‑based access controls and staff training.
Regular security reviews and incident‑response procedures.
Despite our best efforts, no online service is completely secure. You use our services at your own risk.
6.
Retention and deletion
Financial records are kept for at least seven years to meet tax obligations.
Other information is retained only as long as necessary for the purpose collected.
When no longer needed, data is securely deleted or anonymised.
7.
Access and correction
You may request access to, or correction of, your personal information by emailing [email protected]. We will verify your identity before acting and respond within 30 days.
8.
Marketing communications
We may send you emails or SMS about new features or promotions. You can unsubscribe at any time via the link in each message or by contacting us.
9.
Cookies and analytics
Our website uses cookies and similar tools to remember preferences, measure performance, and improve user experience. You can disable cookies in your browser, but some features may not work as intended.
10.
Changes to this policy
We may update this policy when needed. Material changes will be highlighted on our website or notified by email. The latest version is always available at auntybnb.com/privacy.
11.
Complaints and contact
If you have questions or believe we have mishandled your information, please email us at [email protected]
We aim to resolve privacy complaints within 30 days. If you are not satisfied, you may contact the Office of the Australian Information Commissioner.
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Last updated: 23 July 2025